Terms and Conditions

By using Joint Vive, you agree to these terms.

Website Usage

You agree not to:

  • Misuse website content
  • Attempt unauthorized access
  • Copy content without permission
  • Use the site for illegal activities

All website content including text, graphics, and branding belongs to Joint Vive unless stated otherwise.

Product Information

We aim to keep product details current, but pricing, ingredients, availability, and offers may change without notice.

We do not guarantee vendor offers shown on third-party websites.

Limitation of Liability

Joint Vive is not liable for:

  • Purchase disputes
  • Product dissatisfaction
  • Vendor shipping delays
  • Payment issues
  • Losses arising from third-party purchases

All purchases are made at user discretion.

Shipping Policy

Joint Vive itself does not directly ship products unless explicitly stated.

Products purchased through third-party sellers follow the shipping policies of the respective vendor.

Typical shipping timelines:

Domestic (USA)

  • Processing: 1–3 business days
  • Delivery: 5–10 business days

International

  • Processing: 2–5 business days
  • Delivery: 10–21 business days

Shipping delays may occur due to:

  • Weather disruptions
  • Customs clearance
  • High seasonal demand
  • Carrier issues

Tracking details are usually sent via email after order confirmation.

Refund Policy

Refund eligibility depends on the seller or payment processor handling your purchase.

Customers requesting refunds should contact the official vendor or payment processor directly.

Common refund conditions may include:

  • Request within guarantee period
  • Product return if required
  • Original order verification
  • Proof of purchase

Approved refunds are generally processed within 5–10 business days, depending on banks and processors.

Joint Vive does not control third-party refund approvals.

Contact Information

Website: https://jointevive.com/
Address: 7428 Maple Ridge Drive, Denver, CO 80221, USA
Support Email: contact@jointevive.com
Customer Support: +1 (800) 527-9134
Billing Assistance: +1 (303) 482-7716

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (USA Time)
Saturday – Sunday: Closed