At JointVive, customer trust and transparency are important to us. This Refund Policy explains how refunds are handled for interactions or purchases related to our website.
No Direct Product Sales
JointVive operates as an informational and product review website. We do not sell, ship, or directly fulfill physical products.
Any purchases made through affiliate links or third-party vendors are completed on external websites. Refunds, returns, and order fulfillment for those purchases are governed solely by the policies of the respective sellers. JointVive may earn a commission from qualifying referrals but does not control transactions, payments, or delivery.
Eligible Refunds (Direct Purchases Only)
Refunds apply only to digital products or services purchased directly from JointVive, if and when such offerings are made available.
To qualify for a refund, all of the following conditions must be met:
- Request submitted within 14 days of purchase
- Digital product not extensively accessed, downloaded, or used
- Valid proof of purchase provided
Refund requests for products purchased through affiliate or third-party links are not eligible through JointVive and must be directed to the original seller.
How to Request a Refund
To request a refund for an eligible direct purchase, email us at:
contact@jointvive.com
Please include:
- Order number
- Date of purchase
- Reason for the refund request
We review refund requests promptly and will notify you of approval or denial. Approved refunds are issued to the original payment method within 7–10 business days.
Non-Refundable Items
Refunds are not available for:
- Products or services purchased through third-party or affiliate links
- Digital items that have been accessed beyond initial use
- Refund requests submitted after the 14-day window
Affiliate Link Purchases
All returns, refunds, and disputes for affiliate products must be handled directly by the seller. JointVive provides informational content only and assumes no responsibility or liability for third-party transactions.
Contact Us
If you have questions about this Refund Policy, please contact us at:
contact@jointvive.com
We aim to respond within 2 business days.
